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PHILIPPINE NATIONAL POLICE HANDBOOK PNPM-DO-DS-3-1-14 MALL SECURITY MANUAL MARCH 2014 MALL SECURITY MANUAL Directorate for Operations Camp Crame, Quezon City, Philippines 2014 Republic of the Philippines DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT DILG-NAPOLCOM Center Quezon Avenue corner EDSA, Quezon City MESSAGE I commend the Philippine National Police as well as the editorial board and staff behind the publication of the PNP Revised Manual on Mall Security. For years, our police organization has been following a set of operational and procedural standards in our order to ensure public safety and security inside shopping mall in the country. But with the rise of armed robberies and high profile crimes in shopping malls at present, it is clear that there is a need to update our manual of operations to include security and safety procedures that will be more responsive to the current situation. With the newly-modified PNP Manual on Mall Security, security managers and owners will now be guided in taking appropriate responses to emergency situations in coordination with the PNP. Among the essential features of the revised manual is the mandatory installation of closed-circuit television (CCTV) cameras, as well as the conduct of rigid inspections to deter the commission of crimes inside shopping malls. Through these enhancements, I hope that this manual will serve its purpose of reassuring the public that our shopping centers in the country are safe and secure at all times. Once again, I would like laud all personnel who shared their time and knowledge in the production of this revised manual. MAR ROXAS Secretary i Republic of the Philippines National Police Commission NATIONAL HEADQUARTERS PHILIPPINE NATIONAL POLICE OFFICE OF THE CHIEF, PNP Camp Crame, Quezon City FOREWORD I commend the PNP Directorate for Operations, particularly the members of the Preparation Committee and the Technical Working Group, for the revision and publication of this Manual on Mall Security. Your hard work and dedication in completing this project manifest your deep commitment to the promotion of the ideals of competence, discipline, excellence and professionalism in the police service as embodied in our strategic focus “CODE-P:2013 and Beyond”. The original publication initiated by the Civil Security Group (CSG) and the Supervisory Office for Security and Investigation Agencies (SOSIA) was meant to serve as a ready reference for security practitioners. This revised edition seeks to further inform security managers and practitioners as well as law enforcers on how to handle specific situations in major places of public convergence. The unfortunate incidents that transpired recently in some shopping malls served as a wake-up call for everyone to fortify security measures in such areas. Moreover, it emphasized the need for the cooperation of every sector to ensure the safety and security of the public. With the publication of this Manual, we are moving many steps forward in the pursuance of this objective. Ipagpatuloy natin ang pag-aalay ng serbisyong masigasig at makatotohanan sa sambayanan. ALAN LA MADRID PURISIMA Police Director General Chief, Philippine National Police “Serbisyong Makatotohanan” ii Mall Security Managers Association of the Philippines, Inc. 3rd Level, EDSA Carpark, EDSA corner Ayala Avenue, Ayala Center, Makati City MESSAGE The challenges in Mall Security have continuously evolved through time and come in various forms. These challenges generate the much needed teamwork in order to sustain the vigilance among the front liners. The Mall Security Managers Association of the Philippines stands committed to the Plans and Programs of the Philippine National Police. These collaboration efforts between PNP and MSMAP produced results which provide significant contribution for the Retail Industry landscape and shopping community - providing our people a delightful shopping, dining and entertaining experiences. The Revised Manual on Mall Security is one great milestone in the history of Asset Protection and will stand proof to the never-ending pursuit of providing shoppers a safe, secured and pleasant environment at all times. It attests to the PNP’s commitment to serve and bias for improvement of which MSMAP warmly supports. In behalf of the officers and members of MSMAP, I generously extend my heartfelt gratitude

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